Returns Policy

To apply to return or exchange an item from Dictate360 website, you will need to request a Returns Authorization number (RA#).

RA #’s are valid for 14 days.

To request an RA you will be required to provide the following.

  1. Dictate360 invoice number on which the product was originally purchased
  2. Product Code, description and quantity
  3. Serial Numbers
  4. Reason for return

To apply for an RA:

  1. Via email to info@dictate360.com.au
Goods returned without an RA# will not be accepted for credit and will be returned to the customer at their cost.

An RA# does not guarantee either credit or replacement. It is simply an authorisation to return the goods to VoiceX Communications Pty Ltd. Upon receipt of the product, VoiceX Communications Pty Ltd will verify the condition, warranty status and quantity before issuing credit/refund.

Faulty RA Exchange/Refund Procedure: Customer contacts VoiceX Communications Pty Ltd within 14 days of receipt of goods for basic troubleshooting to verify fault. Where fault exists an RA# will be issued. Upon VoiceX Product’s receipt of faulty goods, the customer will receive either a refund or replacement goods will be shipped.

RA Credit/Refund Procedure: Customer contacts VoiceX Communications Pty Ltd within 14 days of receipt of goods with reason for refund/exchange. Where reason is deemed valid, an RA# will be issued. Goods must be returned as a complete set including all cables, CD’s/DVD’s and power adaptors, in original packaging, unused and in condition for sale. Customer is responsible for return shipping costs. If returned goods are deemed to be received in original condition, a credit/refund will be issued to the customer for the cost of goods only. Credit/refund will not be provided for original shipping costs. A $20 re-stocking fee will be deducted from the refund amount.

Customer will be responsible for return freight to VoiceX Communication Pty Ltd .

Please return the product to the address below with the RA# clearly written on separate packaging, NOT ON THE PRODUCT BOX. Please understand that if the RA# cannot be identified we will not be able to accept delivery.

VoiceX Communications Pty Ltd
Suite 29, 37-39 Albert Road
MELBOURNE VIC 30004