To apply to return or exchange an item from Dictate360 website, you will need to request a returns authorization number (RA#).
RA #’s are valid for 14 days.
To apply for an RA:
An RA# does not guarantee either credit or replacement. It is simply an authorisation to return the goods to Niche Produx Pty Ltd. Upon receipt of the product, Niche Produx Pty Ltd will verify the condition, warranty status and quantity before issuing credit/refund.
Faulty RA Procedure: Customer contacts Niche Produx Pty Ltd within 14 days of receipt of goods for basic troubleshooting to verify fault. Where fault exists an RA# will be issued and replacement unit shipped.
Credit/Refund RA Procedure: Customer contacts Niche Produx Pty Ltd within 14 days of receipt of goods. Goods must be returned as a complete set including all cables, CD’s/DVD’s and power adaptors, in original packaging, unused and in condition for sale.
Customer will be responsible for return freight to Niche Produx Pty Ltd .
Please return the product to Niche Produx Pty Ltd address below with the RA# clearly written on separate packaging, NOT ON THE PRODUCT BOX. Please understand that if the RA# cannot be identified we will not be able to accept delivery.Niche Produx Pty Ltd PO Box 4205 Gumdale QLD 4872